What Are Workflows and Triggers?

Automate your follow-up. Personalize your outreach. Free up your time.


They’re how you move leads from “I’m interested” to “Let’s do this!”- without lifting a finger.

🔁 What’s a Workflow?

A Workflow is a sequence of automated actions that happen based on specific criteria you define.

Think of it as your digital assistant, following up with leads, sending reminders, updating contact info, and more.

🧠 Use Workflows to:

  • Send welcome emails after a lead submits a form
  • Notify your team when a hot lead comes in
  • Move a contact from “New” to “Contacted” in your pipeline
  • Trigger a series of follow-ups over days or weeks
  • Add or remove contacts from groups or audiences

“If this happens… then do that.”

🎯 What’s a Trigger?

A Trigger is the starting point, the event that kicks off the workflow.

Examples of triggers:

  • A Facebook or Google ad form is submitted
  • A contact replies to an email
  • A lead books a call or fills out a form on your site
  • A tag is added (like “Hot Lead” or “Ready to Buy”)
  • A pipeline stage changes

🔄 Example: A Simple Workflow in Action

Trigger: Lead submits a form from your Meta ad

Workflow Actions:

  1. Send a personalized thank-you email
  2. Notify your sales rep via SMS or email
  3. Add the lead to a group (e.g., “Facebook Leads”)
  4. Wait 1 day, then send a follow-up email
  5. Wait 2 more days, then send a link to book a call

🧱 Triggers + Workflows = Automation Gold

When used together, triggers and workflows help you:

  • Respond instantly
  • Nurture leads automatically
  • Never let an opportunity fall through the cracks
  • Save hours every week

🚀 Start With Templates (Or Build Your Own)

Jumpalead includes easy-to-use automation templates for:

  • New lead follow-ups
  • Missed call follow-ups
  • Post-booking sequences
  • Review requests
  • Reactivation campaigns

Or customize your own from scratch, no code required!

🔓 Ready to Build a Workflow?

Head over to your Automation tab and click Create Workflow. It’s fast, fun, and changes everything.

Still need help?
If something’s not working or you just need a hand, we’re here to help. Reach out and we’ll get back to you as soon as we can.
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