Respond instantly, without lifting a finger.

When a potential buyer or tenant enquires about a property, timing is everything. That’s why our system makes sure every Listing Enquiry is followed up immediately and professionally - using your own voice and style.

Here’s how we handle it behind the scenes:

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🔍 Step 1: The Enquiry Comes In

Whether the enquiry is made via

• 📲     A property listing form
• 📨     Facebook ad
• 🌐     Website contact page

…it’s captured instantly and added to your CRM, tagged, tracked, and organized.

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🤖 Step 2: Workflow Triggered (Instantly)

If you’ve got a Listing Enquiry Workflow active, it springs into action. Here's what it can do, all within seconds:

• ✉️     Sends an automated reply email or SMS (fully customizable)
• 📅     Shares a link to book a viewing or request more details
• 🏷     Applies tags (e.g., “Buyer – 3BR Interest”)
• 🔄     Starts follow-up sequences if no reply is received within X hours

You choose how hands-on or hands-free you want to be.

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📬 Step 3: You’re Notified

Never miss a beat. You and/or your team can receive

• 🔔     In-app alerts
• 📧     Email notifications
• 📱     Optional SMS pings

You’ll always know when a new enquiry lands.

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📂 Step 4: Enquiry Logged in Your Pipeline

Each lead appears neatly in your Lead Pipeline, already categorized by:

• Property address
• Source (e.g., Trade Me, Facebook, Website)
• Time/date
• Stage in the journey (e.g., New, Responded, Viewing Booked)

🧠 Need to view only "Listing Enquiries"? Use filters or set up a saved view.

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📈 Step 5: Ongoing Follow-Up (Optional)

Want to stay in front of your lead even if they don’t respond straight away? Use:

• 💡     Smart reminders (e.g., “Follow up if no reply in 24 hrs”)
• 🔁     Multi-step workflows with increasing urgency
• 📝     Automated email series with useful tips or featured listings

This keeps you top-of-mind, even if they weren’t quite ready when they enquired.

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🔧 Customizable to Your Brand

You can:

• Edit the auto-response message tone and content
• Include links to brochures, videos, or virtual tours
• Set conditional responses based on property type, suburb, or budget

🚀 Pro Tip: First response speed is a dealmaker. Automating it ensures you're always first, even at 11pm on a Sunday.